Customer help
- Pay with Credit/Debit Card
The available credit/debit card options are listed below.
This transaction is strongly secured and encrypted by Stripe.
Please note that our store does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.
You also use Apple Pay if you are using Apple devices.
- Pay with Paypal
When placing an order with PayPal, you will be redirected to the PayPal payment page where you can confirm your payment by logging in with your PayPal username and password.
You may still check out even without a PayPal account. To do so, please click “Pay with Debit/Credit Card” in the PayPal payment page and you will be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.
We accept payments in the form of Visa, MasterCard, Discover and PayPal only. We will not accept any other forms of payment other than those listed above. All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
PROCESSING TIME
We’re a print-on-demand company so please allow 3 to 5 business days of processing time depending on the product type and our current volume before your order ships out. It takes time for our microfiber-polyester sheep to wool up us to produce amazing custom products that fit you
Orders placed over holidays and weekends will be processed in the following business days.
Please note that delivery of orders with more than one item may ship on different dates according to stock availability.
STANDARD SHIPPING
Shipping time for order:
- Normally, it takes 5-15 business days to deliver the package to USA.
- For others countries’ customers, please allow 15-20 business days of shipping time.
You can create an account when placing an order, and also directly on the ‘my account’ page.
To change your shipping address please contact us as soon as possible and we will help you to make sure you will receive your order at the correct address.
As soon as your order has shipped out, you will receive a confirmation email with your tracking number.
All our payments by payment cards are processed via PayPal which delivers one of the most secure payment platforms in the world. Your payment for any purchase is processed securely by PayPal.
All sensitive information sent between your computer and PayPal systems is automatically encrypted, ensuring your information is kept private.
Les droits de douane dépendent des lois de votre pays. Notre expérience est que dans la majorité des cas, vous n'êtes pas tenu de payer des frais de douane. Nous marquons tous nos ordres comme des cadeaux de faible valeur. De plus, nous envoyons des commandes plus importantes dans des paquets distincts pour éviter de telles charges.
Oui. Peu importe où vous vivez, nous expédions nos produits partout dans le monde.
If you have ordered multiple different items, they may be sent separately.
Nous vous recommandons de suivre votre paquet avec USPS si vous êtes aux États-Unis, ou 17TRACK pour les autres pays.
Suivre avec USPS
Piste avec 17TRACK
Remarque : En général, après que l'expéditeur a expédié votre colis, il sera traité par le transporteur, puis ils scannent et entrent les informations de suivi. Il pourrait y avoir un retard entre ces événements de numérisation et la disponibilité de suivi dans leur système. Habituellement, il faut 5 à 10 jours pour le traitement et il faut parfois plus de temps selon la rapidité avec laquelle les services postaux traitent les expéditions, donc les informations de suivi peuvent ne pas apparaître en ligne immédiatement.
Generally, after the sender ships your package, it will be processed by the carrier, then they scan and enter the tracking information. There might be a delay between these scanning events and tracking availability in their system. Usually, it takes 5-10 days for processing and it takes sometimes longer depending on how fast the postal services are processing shipments, therefore the tracking information may not appear online immediately, please try to track again later.
- The carrier hasn’t accepted your package yet.
- The carrier hasn’t scanned and entered tracking information for your package yet.
- Your tracking number is incorrect or invalid.
- The item was posted a long time ago, info not available anymore.
Nous nous excusons vraiment que votre article ne vous ait pas été livré. Autant que nous aimerions que tous les articles soient expédiés en douceur, nous n'avons vraiment aucun contrôle sur d'autres raisons/facteurs possibles pourquoi un article n'est pas arrivé dans une boîte aux lettres. Ce que nous pouvons vous recommander, c'est que vous puissiez vérifier auprès des voisins s'ils ont le paquet ou vérifier votre bureau de poste local.
La plupart des clients qui ont la même situation que vous ont trouvé leur article soit avec leur voisin ou à la poste locale. Tous les problèmes de livraison intérieure deviennent la responsabilité du service postal local une fois qu'il a été expédié. Vous pouvez les contacter directement.
Assurez-vous que vous avez entré vos coordonnées d'expédition correctes et complètes lors de votre commande. Nous ne serons PAS tenus responsables des colis qui sont envoyés à la mauvaise adresse que l'acheteur a saisie.
Item was attempted for delivery but failed, this may due to several reasons. Please contact the carrier for clarification. Please be informed that we will NOT be held responsible for packages that have failed to deliver due to:
- Item refused by the addressee
- Incorrect / Illegible / Incomplete address
- Expired Retention Period – in some countries, receivers are advised to claim their packages in the local post office. If left unclaimed, the parcel will be sent back to our warehouse.
- Addressee Absence – Addressee not available at the time of delivery
- Customs Policies, Rules, and Regulations
If you haven’t received your package, we’d advise you to contact your local post office to arrange a re-delivery or collect your item right away. Generally, the carrier has collection deadline, we’d advise you pick up your package at once, or it might be returned to our warehouse.
If this happens, we will have to wait to see if the package gets returned back to us.
Nous sommes impatients de vous aider dans votre enquête. Nous répondons aux courriels dans l'ordre où ils sont reçus, et répondrons à votre courriel le plus rapidement possible.
Due to the production method we use for all of our products, we cannot accept returns unless the item is proven damaged/defective.
Our policy lasts 7 days. If 7 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If the product you received is wrong or defective, please contact us as soon as possible and kindly provide us with your full name, order number and a brief explanation of the issue.
We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
If an item is missing, please contact us with your order number, the missing item’s product title and photos of the package showing the shipping label.
You must report any problem related to your order before 7 days after your order has been delivered. If a claim is not submitted within the pre-required time, unfortunately, there’s nothing we can do to help you.
Veuillez nous contacter dès que possible et nous vous aiderons à vous assurer que vous recevrez votre commande à la bonne adresse. Veuillez nous fournir votre nom complet et votre numéro de commande.
If your order hasn’t been processed yet, we will help you to change the items you wish to replace.
Cancellation of an order is possible as long as the order hasn’t been shipped yet. A cancellation fee of 10% is charged to a customer who wants to cancel their order. Cancellation of an order is not possible for orders that have already been shipped.
Please bear in mind that product images are for illustrative purposes only and may differ from the actual product. Due to differences in monitors, colors of products may also appear different to those shown on the site. Most of the product images shown are not REAL product photos, but templates and mockups to showcase our designs. Please handle your expectations.
